Great Lakes Breathing Air (“Great Lakes Breathing Air,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit greatlakesbreathingair.com, contact us, submit a website form, request a quote, or inquire about our equipment, parts, testing, maintenance, or repair services.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Your name, email address, telephone number, and contact preferences.
- Your company, department, fire department, agency, or organization.
- Your city, service location, or equipment location.
- Equipment manufacturer, model, serial number, part number, and related system information.
- Information about a service issue, testing request, parts request, or equipment requirement.
- Photographs, documents, or other files you upload.
- Messages and other information included in your communications with us.
Please do not submit Social Security numbers, payment-card information, medical information, passwords, or other highly sensitive personal information through our website forms.
Information Collected Automatically
When you use our website, we or our service providers may automatically collect certain technical information, such as:
- Internet Protocol address.
- Browser, device, and operating-system information.
- Pages viewed and links selected.
- Date, time, referring page, and approximate geographic location.
- Website performance and diagnostic information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, improve performance, and measure how visitors use the site.
You can control cookies through your browser settings. Disabling some cookies may affect the operation of certain website features.
2. How We Use Information
We may use collected information to:
- Respond to questions and other communications.
- Prepare and follow up on equipment or parts quotes.
- Review service, repair, maintenance, or testing requests.
- Help identify equipment, components, filters, or replacement parts.
- Schedule appointments and coordinate service.
- Communicate about a request, project, order, or business relationship.
- Maintain business and service records.
- Operate, secure, troubleshoot, and improve our website.
- Understand website usage and evaluate our services.
- Detect or prevent fraud, misuse, security incidents, and illegal activity.
- Comply with applicable laws and enforce our agreements.
- Send service-related or promotional communications where permitted by law.
3. How We Share Information
We may disclose information in the following circumstances:
Service Providers
We may share information with companies that help us operate our business, such as website hosts, form-processing providers, email providers, analytics services, information-technology providers, and professional advisers. These providers may use the information only as necessary to perform services for us.
Service and Business Partners
When necessary to fulfill a request, we may share relevant equipment or project information with manufacturers, suppliers, laboratories, technicians, or other partners involved in providing equipment, parts, testing, or service.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal process, protect people or property, investigate suspected fraud, or defend our legal rights.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
With Your Direction
We may disclose information when you authorize or direct us to do so.
We do not sell or rent personal information for money.
4. Equipment Photographs and Uploaded Files
Photographs and files submitted through our website may contain equipment identifiers, facility details, location information, or other information visible in the image or document.
Before uploading a file, please remove information that is unnecessary for us to review your request. Only upload material that you are authorized to provide.
We may use uploaded material to identify equipment or parts, evaluate a request, communicate with manufacturers or suppliers, prepare recommendations, and provide requested services.
5. Marketing Communications
If you receive promotional emails from us, you may unsubscribe using the link included in the email or by contacting us. We may continue sending non-promotional communications about active requests, quotes, services, transactions, safety matters, or our business relationship with you.
6. Data Retention
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and warranty records, resolve disputes, enforce agreements, and satisfy legal, accounting, insurance, or safety requirements.
Retention periods may vary depending on the type of information and the reason it was collected. We may delete or anonymize information when it is no longer reasonably needed.
7. Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect information under our control. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please use care when transmitting information online and contact us if you believe information submitted to us may have been accessed or used improperly.
8. Your Choices and Privacy Requests
Depending on where you live and subject to applicable law, you may be able to request that we:
- Confirm whether we maintain personal information about you.
- Provide access to certain personal information.
- Correct inaccurate personal information.
- Delete certain personal information.
- Stop sending promotional communications.
To submit a request, email rshepard@greatlakesbreathingair.com. We may need to verify your identity before completing a request. Certain information may be retained where necessary to comply with law, preserve service or transaction records, protect legal rights, or prevent fraud.
9. Third-Party Websites
Our website may contain links to websites operated by manufacturers, suppliers, social-media platforms, or other third parties. We do not control their privacy or security practices. Their own terms and privacy policies apply when you visit those websites.
10. Children’s Privacy
Our website and services are intended for businesses, departments, agencies, and adult users. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.
11. Changes to This Policy
We may update this Privacy Policy as our website, services, or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through an additional notice where appropriate.
12. Contact Us
If you have any questions regarding this Privacy Policy, please contact us